Terms & conditions

Last updated: 31 October 2026

These terms govern your use of Kinniyan at www.kinniyan.com. By placing an order or creating an account you agree to them. If you do not agree, please do not use the service.

1. Who we are

Kinniyan is an online marketplace. We connect you with independent restaurants and arrange delivery. The restaurant is responsible for preparing your food, its menu, prices and the accuracy of its allergen information. Kinniyan provides the platform, payment handling and, where chosen, delivery.

2. Your account

You must give accurate details and keep your password private. You are responsible for activity on your account. You must be at least 16 years old, or have a parent or guardian's permission.

3. Orders

• An order is placed when you confirm it at checkout and is accepted when the restaurant confirms it.
• Each order comes from a single restaurant.
• Restaurants may reject or cancel an order, for example if an item is unavailable or the kitchen is closed. If so, you will be told and refunded for any payment taken.
• Menus, prices and availability can change without notice.

4. Menu information, prices and payment

We and our restaurants work to keep descriptions, photos and prices accurate, but we do not guarantee that they are complete or error-free. Prices and promotions can change without notice, and promotions may have their own conditions. We may refuse or cancel an order for reasons such as item availability, pricing errors or suspected fraud.

Prices are in Sri Lankan rupees and include any taxes shown. Delivery fees and any service charges are shown before you pay. You can pay by the methods offered at checkout, such as card or cash on delivery. Card payments are processed by our payment provider.

5. Delivery

Delivery times are estimates. See our Delivery information for details. You must provide a correct address and phone number and be reachable. If we cannot deliver because of wrong details or no answer, you may still be charged.

6. Cancellations and refunds

Our Refund Policy explains when and how we refund an order. In short:

• You can cancel before the restaurant starts preparing your order. Once preparation begins, we usually cannot cancel.
• If your order is wrong, missing items or not fit to eat, contact us promptly, and keep any photos. We will work with the restaurant to refund or replace it where appropriate.
• Refunds go back to the original payment method and may take several working days.

7. Allergies

You are responsible for checking whether a dish suits your dietary needs. Please read our Allergens & nutrition page and speak to the restaurant if you have a serious allergy.

8. Using the service and intellectual property

All content on the site, including text, images, logos and graphics, belongs to Kinniyan, its restaurants or its licensors. You may not copy, reproduce, distribute or modify it without our written permission.

You agree not to misuse the platform, give false details, interfere with its operation, abuse riders or restaurant staff, or use it for anything unlawful. We may suspend or close accounts that break these terms.

9. Restaurants and riders

Restaurants and delivery riders are independent from Kinniyan except where we say a rider is part of our delivery team. Restaurants agree to separate terms covering commission, quality and payouts.

10. Liability

We take care to run the service well, but we provide it "as is". To the extent the law allows, we are not liable for indirect or consequential loss, or for a restaurant's food quality or allergen information. Nothing in these terms limits liability that cannot be limited by law, including your consumer rights.

11. Privacy

How we handle your personal information is explained in our Privacy Policy.

12. Amendments and termination

We may modify, update or end these terms or any part of the service at any time. Please review them from time to time. Continued use after a change means you accept it.

13. Governing law and contact

These terms are governed by the laws of Sri Lanka. Questions? Contact Kinniyan, 94 Urban Council Road, Kinniya 04, Sri Lanka, info@kinniyan.com.